Shipping & Returns

Updated 2024

Shipping and Returns Policy

UV Tanning Lamps is committed to reducing costs and to ship effectively and quickly. Please read our shipping and returns policy in advance of placing your order so you can familiarize yourself with our shipping and returning standards.

Most orders placed via the order system are immediately issued for fulfillment. During regular business hours most orders placed prior to 2pm EST ship same day.

If you need assistance with any product purchase feel free to contact us using our contact details

Most shipments arrive within 3 business days.

If you do not have your order within 5 business days please contact us HERE as this is not a normal timeframe and some issue may be slowing the delivery.

Lamp Specific Shipping Information

Freight is AUTO CALCULATED at time of order. While we attempt to have this accurately represent freight costs there may be an additional fee to ship to certain locations and / or to expedite shipping on your order. IF you wish expedited shipping please NOTE it in the comments section during the checkout process along with a phone number we can confirm your wishes in advance of shipment as 2nd and Overnight costs can be quite high.

If any freight specific alteration or additional fee occurs on your order you will be informed in writing and all changes will require your prior approval.

Supplier will use the most cost efficient method of shipment on these items. Shipment of NON QUALIFYING items may be done using UPS™, FEDEX™, common carrier or similar shipping method to ensure timely delivery with best pricing for your delivery.

This offer only applies to the contiguous states.

Lamp Specific Receiving and Verification Policy

ACCEPT DELIVERY OF ALL SHIPMENTS. Tanning lamps by their nature are fragile and may be damaged during shipping. When you get your tanning lamp delivery you are required to check the condition of the boxes as well as assess each one for internal breakage by making sure NO BROKEN GLASS SOUNDS can be heard from inside the box on delivery. If you hear and / or see breakage you MUST WRITE A DETAILED NOTE ON THE BILL OF LADING to qualify for replacements.

Additionally you must open and inspect all the contents and verify the working status of the lamps within the 2 business day timeframe as with all other orders.

Take photos with your phone or camera of any damage and retain all products until any problems are resolved.

• 1) Inspect DELIVERY and make note of damage if applicable when signing
• 2) Accept DELIVERY
• 3) Ispect/test lamps for issues within 2 Business Days
• 4) Take PHOTOS of any damages outside and inside of boxes
• 5) Report issues including a description of issue and any associated images.
• 6) We resolve issue based on said report
• 7) We guarantee working lamps on arrival

Recieving and Verification Policy (no lamps in shipment)

When your order arrives you should verify contents. You have 2 business days (EXCLUDES LAMPS see policy below) to report any problems with your shipment. Obvious external damage MUST be noted on UPS or FEDEX when signed for.

Take photos with your phone or camera of any damage and retain all products until any problems are resolved.

Return Replacement Policy

Any item ordered that is defective will be replaced or refunded at no additional charge when reported as stated on this policy page.

Any returnable products mistakenly ordered must be pre-authorized and be given an RA# and then shipped by customer and returned in new condition within 14 days from original invoice for refund or credit. Some suppliers have a restocking fee. If applicable this will be provided at time RA# is issued.

Due to their nature, sunless solution tubs, lamps & equipment are NOT returnable. Please verify you are ordering the correct item/quantity prior to completing the transaction.

For assistance determining what item you need please contact us prior to placing your order.

If you have an item that is damaged in shipping or defective upon arrival call as soon as possible to initiate a resolution. This enables the supplier to quickly begin the process and determine a proper course of action.

Satisfaction Policy

We want to achieve complete satisfaction for our you. If you have a suggestion or are unhappy with any part of your transaction we would like to know. Please contact us HERE . We are continually modifying our service to better satisfy our you